Privacy Policy

1. Scope of this policy

This Privacy Policy applies to personal data that BERG Membership may collect through the public website, contact forms, membership inquiry flows, and direct communications that start from the site.

It is intended to explain the main categories of information involved in ordinary website use. More specific notices may also appear inside particular forms, partner documents, or membership administration workflows.

2. Information BERG may collect

Depending on how the site is used, BERG may collect information directly from the user and limited technical information automatically through normal website operation.

Identity and contact details such as name, email address, phone number, and country or address details provided by the user.
Membership or inquiry details submitted through forms, including selected plan, optional partner information, and other information needed to answer a request.
Communication records, such as messages sent through contact channels and follow-up support correspondence.
Technical usage data such as IP address, browser type, device information, pages visited, referring links, and approximate usage timestamps.
Security-related records reasonably needed to prevent abuse, diagnose errors, or protect the website and membership operations.
When a signed-in user explicitly starts country detection for SOS contacts, the location is processed only in the user’s browser. Precise coordinates are not stored or sent to the BERG server. Only the detected country and detection time are stored on the device to display the relevant SOS contacts and support offline access. The user can delete this information by clearing the website’s data in browser settings.

3. How BERG may use personal data

BERG may use collected data only for legitimate website, communication, membership, and operational purposes connected with the public site and related services.

To respond to questions, requests, and support messages.
To process, review, or follow up on membership-related submissions.
To send operational updates relevant to a user request or membership process.
To maintain, secure, and improve the website, forms, and user experience.
To understand high-level website usage and improve content or navigation.
To comply with legal obligations or protect BERG, users, partners, or the public from misuse.

4. Sharing of information

BERG may share personal data only when there is a clear operational reason to do so. BERG does not intend this draft to authorize the sale of personal data.

Service providers who support hosting, infrastructure, email delivery, form handling, analytics, or administration and who need access to perform their services.
Insurance, rescue, assistance, or partner organizations when sharing is necessary to review eligibility, deliver a requested benefit, or support a membership process.
Professional advisers or competent authorities when required by law, regulation, court order, or a legitimate protection need.
A successor organization if BERG changes its structure, provided the receiving party continues to handle the data appropriately.

5. Cookies and similar technologies

The website may use cookies or similar technologies for essential site functions, session handling, performance measurement, and general website maintenance.

Users may be able to control cookies through browser settings. Blocking some cookies may affect how forms, login areas, or language settings work.

6. Legal grounds

Where applicable, BERG may rely on one or more lawful grounds for handling personal data, depending on the context of the interaction.

Consent, where a user clearly chooses to submit information or allow an optional action.
Steps requested before entering into a membership relationship or related service arrangement.
Legitimate interests in operating, protecting, and improving the BERG website and communications.
Compliance with legal or regulatory obligations.

7. Retention and security

BERG may retain personal data only for as long as reasonably necessary for the purpose for which it was collected, for security, for record-keeping, or to meet legal obligations.

BERG is expected to use reasonable technical and organizational measures appropriate to the nature of the website and the data involved. No internet-based system can promise absolute security.

8. User rights and choices

Subject to applicable law, users may have rights regarding their personal data and may contact BERG to make a request.

Request access to the personal data BERG may hold about them.
Request correction of inaccurate or incomplete information.
Request deletion where retention is no longer justified.
Object to or request restriction of certain processing activities.
Withdraw consent where processing relies on consent.
Ask where to direct a complaint to a relevant data protection authority, if applicable.

9. International transfers

Because website infrastructure or partners may operate across borders, some data may be stored or accessed from jurisdictions outside the user’s home country.

If cross-border transfers occur, BERG should ensure an appropriate legal and operational basis for those transfers consistent with applicable rules.

10. Children’s privacy

The public website is not intended to solicit personal data from children without an appropriate lawful basis or adult involvement where required.

If BERG becomes aware that personal data from a child was submitted inappropriately, BERG should review and delete or correct it as appropriate.

11. Policy updates

BERG may update this Privacy Policy from time to time to reflect legal, operational, or website changes.

The version published on the website should be treated as the current public version, together with its effective or update date once legally finalized.